Buyer's Right of Withdrawal and Penalty

Buyer's Right of Withdrawal and Penalty

7.1. The Buyer has the right to withdraw from the contract within and not beyond 3 working days from the date of order acceptance. The right of withdrawal is strictly related to Mayermoover S.r.l.'s logistics processes, therefore, late withdrawal requests will not be considered.

7.2. The withdrawal request must be sent in writing to the Seller by registered letter with return receipt or via email to the address, attaching a copy of the purchase document.

7.3. Withdrawal is subject to payment of a penalty equal to 10% of the purchase price, which will be deducted from the amounts to be refunded to the Buyer. The Buyer is therefore fully aware that, in response to their withdrawal request, the corresponding refund will be subject to the aforementioned penalty.

7.4. The refund will be made within 15 working days from the date of withdrawal, net of the penalty identified as 10% of the Product price, and will be made using the same payment method chosen by the Buyer for the purchase, unless otherwise agreed between the parties.

7.5. The right of withdrawal is expressly excluded in the following cases: (i) Customized Products; (ii) Products made to measure; (iii) Products which, regardless of their characteristics, provide for the exclusion of the Buyer's right of withdrawal in their Product Sheet.

7.6. In the case of a Consumer Buyer, as provided for by articles 52 and following of the Consumer Code, the Buyer will have the right to withdraw from the purchase, without specifying the reasons and without any penalty, by notifying the Seller within 14 days from receipt of the purchased Products. For everything else, the conditions specified above apply, to the extent compatible with current regulations.